Support

We are at your service, throughout the entire process

Food IT-Solutions is known for being totally client-centric. And we want to keep it that way!

We totally immerse ourselves in the business of our clients and understand their need for our availability.

Our clients are pivotal. We are happy to help you with your questions, wishes and possible issues, so we are at beckon call. Each client benefits from their own support platform, where you can log questions regarding our software or user issues (incomplete functionality, how-to’s, incorrect use etc), client-specific adjustments, improvement ideas, complaints, suggestions…

Since you register your request via a ticketing system, which comes with plenty of explanation and examples, you always have a clear overview of the registrations, their status and follow-up actions. The more information and examples we receive, the better we can help you.

Of course, in case of acute problem, you can contact us directly via phone. During office hours, our support department is at your service. TeamViewer allows our support agents to see what happens, in all safety.